Overview

When you speak to any Vurbia customer, one of the first things mentioned is the level of customer support we provide and how our staff behaves as an extension of their team. We go above and beyond to help our customers, whether they're a large enterprise or companies just getting started.

The purpose is to relieve you and your IT team from any and all of the worries, strains and unending inconveniences of web hosting. Instead, Vurbia takes on the burdens, going beyond what is acceptable customer service to what is exceptional, and often pushing beyond the exceptional to the truly inspired.

Our support model is designed to build a relationship with you. We’re there for you from day one, for as long as it takes to get the job done – and then even after that. Since we approach our customer relationships the same way that we do our service model — built on a foundation of adaptability, scalability, and expertise — you can rest assured knowing you have some of the most talented and accommodating people in the industry to back you up.

Responsiveness

Any day, any time, our experts are working the phones, support tickets and data centers to provide you the live, expert support you rely on.

Ownership

As an extension of your IT department, we work on your behalf. That means taking actions related to your OS, hardware and network and also taking accountability for them.

Resourcefulness

No cookie-cutter solutions. If there's a need or an issue related to your hardware, OS and network, it's our job to recommend and implement practical and creative solutions.

Expertise

Certified employees put their expertise and experience to work for you. So you don't need to hire experts in-house.

Transparency

Through support tickets, our customer portal website, phone calls and account reviews, we always keep you informed and in the loop. If we know it, you know it.